RITE Support Desk Assistant

 

Job Description

The RITE Support Desk is the first point of contact for technical assistance on campus. The primary responsibility of the Support Desk Assistant is to help provide technical assistance and problem solving to the campus community. We provide support to students, faculty, and staff in the following areas:

 

  • Account/Login Issues
  • Banner SSB & INB
  • E-mail
  • Network Connectivity
  • Printing
  • Windows and Mac

 

Essential Responsibilities

  • Assist students, faculty and staff (via phone and in person) with a variety of technical issues
  • Help to resolve problems in a timely manner to ensure customer satisfaction
  • Troubleshoot hardware, software, login and network issues
  • Open incidents and service requests using our help desk ticketing application (Service Manager)
  • Follow up with, resolve, reassign and close tickets as needed
  • Perform other office related tasks as needed

 

Required Qualifications

  • Currently enrolled in classes at Buffalo State
  • Excellent customer service and communication skills
  • Excellent problem solving, troubleshooting and research skills
  • Experience with Buffalo State’s online services and systems

 

Preferred Qualifications

  • Past work experience in a high-traffic customer service setting
  • Functional knowledge of Windows and Mac operating systems
  • Functional knowledge of Microsoft Office applications
  • Functional knowledge of iOS and Android devices
  • Functional knowledge of Google Apps (Drive, Gmail, Sites and Calendar)

 

Hours and Compensation

Student employees are expected to work a minimum of 8 hours per week; the maximum number of hours a student can work per week is 29. The starting pay rate is $9.75 per hour.

 

Apply Online

Interested students can complete our online job application.

RITE

Resources for Information,
Technology and Education

Buffalo State    1300 Elmwood Avenue    Buffalo, New York 14222

RITE Support Desk: (716) 878-HELP (4357)    CIO's Phone: (716) 878-3694    Fax: (716) 878-3134

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1300 Elmwood Avenue Buffalo NY 14222 (716) 878-4000